Our Customers Love Us!
We pride ourselves on our customer service!
I want to commend you on your wonderful customer service. On Dec. 7 I mistakenly ordered 4 of your roasting fishing poles instead of two. I called this morning, got a real person without even being put on hold, and was told you had already figured out that something might be wrong and were going to email me about it. There was no question about canceling the extra order. It is so nice to have everything taken care of so easily (sometimes seems like a lost art these days). I would recommend your products to anyone.
In July I purchased a Firebuggz 40" round snuffer from Amazon. In my review of your product, I offered some criticism due to burrs on the handle cut-outs. I thought the review was generally positive, and I am actually quite happy with the product. I was delighted, therefore, when I received a package from you today with a nice letter, and some snap on edge protectors to deal with the burr problem. How wonderful to see a company that responds to its customers. I'll try and edit my Amazon review in appreciation.
Love the marshmallow roasters!! It will sure make a fun gift! I can't believe I just called a number in a magazine. Thank you again!
Tara-Just wanted to thank you for the fire pit cover you made for us, it's perfect and I am glad you suggested the external handles. I also wanted to say thanks for the sample of your fire fishing pole, my wife had seen them on "Daily Grommet" then checked them out at your website we will be placing an order for more. our grandson will have a blast cooking his marshmallows.
I just received one of your fishing pole marshmallow cookers for my birthday gift, and used it with the grandkids. Awesome idea! Will want more in the future.
Good idea to get people out of the computer room and back into nature. Life is too short not to have fun!
I just wanted to drop you a note concerning the firepit cover I ordered on Thursday. You promised it would be here by today, Monday. Imagine my surprise when it showed on Friday - the very next day! It's exactly what I expected and works perfectly.
I won't hesitate to buy your products in the future, reccomend them to friends and will surely emphasize your wonderful customer service and personal attention.
Well done and have a great holiday!